FAQs

For quick answers check the boxes below. If you still have questions you can email or complete our query form at the bottom of the page. Thank you for your interest in Bala and fair trade.

What makes Bala different?

Bala makes high-quality footballs and rugby balls with fair trade built in. Our balls are made in Sialkot and bought on fairer terms, helping support better wages, safer working conditions and social development for the people who make them. For schools and clubs, that means the ball is not just kit — it is a practical way to teach fair play.

Do you offer wholesale pricing?

Yes. We can quote for bulk and wholesale orders for schools, clubs, retailers, charities and partner organisations. Pricing depends on the quantity, product mix, delivery location and any special requirements, so the best route is to complete the bulk enquiry form and we will come back with a clear quote.

Can schools order by invoice or purchase order?

Yes. If your school, council, trust or organisation needs an invoice or purchase order, select those options on the form and include any details we need, such as a purchase order number, finance contact, billing address or specific wording required by your accounts team.

Which ball sizes should we order?

As a simple guide, size 4 footballs work for ages 8-12, and size 5 footballs suit teens and adults, ages 13 and up. Currently we only stock a size 5 Pro rugby ball suitable for 14 and older. Tell us the age range, sport and level of play in the form and we can recommend the right mix.

How does delivery work?

For bulk orders, we will confirm delivery timescale as part of your quote. Bulk postage is free over £40. Wholesale orders subject to 4 item MOQ with free postage over £100. Please include your delivery postcode and any deadline, especially if the balls are needed for a tournament, school term, open day or club event. Larger orders may be sent by courier rather than standard post.

What is your returns policy?

If something arrives damaged, faulty or incorrect, contact us as soon as possible so we can put it right. For bulk and wholesale orders, please speak to us before returning anything so we can confirm the best next step. This does not affect your statutory rights.

What is your packing policy?

We aim to pack orders securely and efficiently, using packaging that is practical for the size of the order and avoids unnecessary waste where possible. Our policy is to reuse cardboard boxes, so expect packaging that has other company markings. If you have specific packing needs — for example separate boxes for different teams, classes or sites — please mention this in the bulk enquiry form.

What is your environmental policy?

Bala’s approach is rooted in fair trade, which includes respect for people and the planet. Fair trade principles include responsible use of materials, reducing waste where possible, and using recycled or easily biodegradable packing where practical. If your organisation needs environmental information for procurement, please tell us in the enquiry form.

Still have questions?

Please get in touch by email using the link below. Or fill in our query form and we will get back to you promptly.