We really hope you like your Bala ball or other Bala product, but we understand that occasionally the ball may not be the item you wanted, or a manufacturing fault may be evident, or damage may have occurred in transit.
Our returns policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that a refund has been agreed and we will then credit your bank or other account.
If you’ve not received your refund to your nominated account within 7 days please contact us directly at .
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Bala Sport, 4/2, Skypark 3, 14 Elliot Place, Glasgow G3 8EP.
To return your product, you should mail your product to: Bala Sport, 4/2, Skypark 3, 14 Elliot Place, Glasgow G3 8EP.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.