Privacy & Cookies

Who we are

Bala Sport is the trading name of Fair Trade Sports Bals Ltd, a community benefit society set up to give a fair deal to developing country sports ball workers through the production and sales of Fairtrade certified sports balls.

Bala Sport is committed to maintaining the trust and confidence of our customers, both online and at events and other offline retail situations, and to our members, supporters and other subscribers. In this privacy notice, we provide information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

We do not sell or trade email lists or contact details with other organisations and businesses.

We hold personal details provided to us with consent to use in order to:

  • to conduct our retail business and the sale of Fairtrade sports balls
  • provide members with information about the organisation, its decision-making and activities in order that the organisation has effective and transparent governance, policy and actions;
  • provide members and subscribers with information about our activities and business, the activities of others promoting Fair Trade in sports and information that is of direct relevance to Fairtrade sports balls production.

 

What personal data do we hold?

 

Online purchases

If you use Paypal to buy something from our online shop, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard (PCI DSS). To find out more about PCI DSS standards, visit their website at www.pcisecuritystandards.org. Following the completion of your transaction, card details and validation codes are securely destroyed once the payment or donation has been processed.

For customers of our online shop and offline transactions we hold names, postal address, email and telephone numbers supplied at time of order, and that you may have subsequently given us for update purposes. We will hold this data only as long as necessary.

 

Membership

For members we hold the personal data (address, telephone numbers, addresses and email addresses) that member/ investors supplied and consented to us using at the time of share purchase, and that you have subsequently given to us to update our records. We will hold this data for the period of your membership and will delete it no longer than one year after your membership is terminated or within 20 working days if you request it.

 

Subscribers

For subscribers to our mailing list, we hold the personal data supplied when you subscribed and consented to us using to contact you. This consists of a subscribers first and second names and email address only.

Anyone  can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails, or by emailing .  If you request to be unsubscribed, you will immediately no longer receive emails from us and all of your personal information will be removed from our records within 20 working days.

 

How do we use personal data?

We use that information provided by subscribers for the following reasons:

  • to send you occasional information about our products, offers, events and activities, the activities of others promoting Fair Trade sports balls and other trade justice issues, and information that is of direct relevance to Fairtrade sports balls;
  • to check our records are correct, to advise of AGMs for members and to check every now and then that you are happy and satisfied.
  • to pass information to our fulfilment partner so your order can be fulfilled and delivered to you.

 

Third Parties

We use a third-party provider, MailChimp, to deliver our newsletter and other marketing materials about our work.  We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

We may sometimes use a third-party provider, Eventbrite, for event registration.  We only use personal information gathered in this way for the purpose of sending information about the event.  For more information on Eventbrite’s privacy policy, please see their privacy notice.

We may sometimes use a third-party provider, Survey Monkey for marketing surveys to improve our service to the customer, seek opinion on product specifications, and other opinion relevant to the business of helping provide a fair deal to developing country sports ball workers. For more information on Survey Monkey’s privacy policy, please see their privacy notice.

 

More on third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links. 
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Cookies

Like many websites, Bala Sport’s website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse the website. They are used to ‘remember’ when your computer or device accesses our website. This includes information about pages viewed and your journey around a website. We do not use cookies to collect or record information on your name, address, IP address or other contact details. If you want to disable cookies, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

To keep track of cart data, WooCommerce (the host of the Bala Sport website) makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

 

How else do we use information gathered from use of our website?

When someone visits the Bala Sport website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Bala Sport may share non-identifiable statistical data gained from our website to inform on our marketing and to improve services and communication.  We do not make, and do not allow any third party to make, any attempt to find out the identities of those visiting our website.

 

Access to your information and correction

We want to make sure that your personal information is accurate and up to date. You are entitled to view, amend, or delete the personal information that we hold. Email your request to the Bala Sport Data Manager,  or write to the Data Manager, Bala Sport, 4thFloor, Skypark 3, 14 Elliot Place, Glasgow G3 8EP or call us on +44 (0) 141 628 7424 between 9am and 5pm, Monday to Friday. We may make a small charge only to cover administrative costs if you ask for a copy of the personal information that we hold about you.

 

Disclosure

We may disclose your personal information if we are required by law to do so.

 

Cookies

To keep track of cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

 

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Changes to this Privacy Policy

This Privacy Policy was updated in May 2018.  We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Bala Sport

Fourth Floor
Skypark 3
14 Elliot Place
Glasgow
G3 8EP

Updated May 2018.